SupaBet Casino - Player is experiencing withdrawal delays.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I have already made successful withdrawals, with many delays, the only thing I did was when I opened the account put the data that was asked for name and iban of the bank account,, my earnings were with my money, not with bonuses

I've sent an e-mail to supabet, which I send every day, and I'm attaching what they replied to me.

Good afternoon, once again I've spoken on the chat and sent an e-mail to supabet, and I'm attaching the chat conversation, it's always the same answer they give me

Good afternoon, I emailed supabet again today and they didn't reply, I'll send you the email attachment, thanks

Thank you for your reply, Sergio.melo1974. Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed? Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?

Good afternoon, my last withdrawal was on August 1, 2 and 3, 2025, in the amount of 1500 euros, which was paid on August 12, 2025, the payment method was always the same by bank transfer.

Another email from supabet, it's like this every day, how is it possible for this platform to be open online, and for there to be no one, for the competent authorities to do nothing, and let them continue with this lie, I'm attaching their reply again.

I'd like to know if there's been any news about the payments, because the same problem with the payments continues.

Hello Sergio.melo1974,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you very much

I apologize for the late reply. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite SupaBet Casino representative to join this conversation.

Dear SupaBet Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

But that's not really what happened, because I took the prize in July and it was only in September that they paid the first withdrawal, and with a lot of insistence from me they made the first payment, regardless of whether I'm vip or not it's a prize that should be paid within your rules, in this case 3 working days

Dear player,

Could you please specify, how much you received by now?

Good morning, at the moment I have received 3000 euros since July, there are still 5500 to go, I spoke to them today on chat to ask about the situation as I have already made withdrawals on Monday, Tuesday and Wednesday, for 1500 euros, so far they say it is being processed, since July this situation has been going on.

Regarding the 5500 debit, I forgot to put screenshots of this amount, which is attached, thank you.

Good morning I sent an e-mail to supabet yesterday and I still haven't received a reply from them, I have 1500 euros pending since 15-09-2025, in the chat they tell me once again that it is being processed until today no money has been paid into my bank account, I'm attaching the e-mail, thank you

Dear player,

Have you received any update from the casino since your last message?

I received it, but the waiting time is 3 working days, the problem is that they always take a week, they have paid but I have played a lot, where I could be vip and I am not, and I have played a lot and at the moment I have 3000 euros there, because I have played a lot and I have put a lot there, and it does not give a prize, and to pay they take forever

Dear player,

Could you please specify, how much you received by now, and how much is still left to withdraw?

Besides, I don't know what they've done, but it's only by spending a lot that we'll be able to make ends meet.

Dear player,

Could you please specify, how much you are receiving weekly?

I'm receiving 1500 now at the end, because otherwise I'd never pay less than 10 to 12 days, they only have to pay 1000 because I played, this is unacceptable for a July prize, they pay as they wish, they limit the player, they almost say if you don't play we won't pay you, because if they had paid within the rules I'd still have the money today, and I'd never play here again, they limit themselves to making payments as they wish

Dear player,

Could you please specify, how much is still left to withdraw?

I've already been paid, but at great expense, I've been playing, I've been spending my winnings because I thought that maybe they wouldn't pay me anymore, in addition to spending my winnings, I've still been putting money in, what's certain is that since July until today I've never had a penny, I don't know what happened, I've never given anything back, so I've asked for the account to be deleted, I've already sent an email, I hope that they will definitely cancel the account, because I won't play on this platform anymore

Dear Sergio.melo1974,

Thank you for sharing your thoughts with us.

We would just like to clarify that following your win in July, all your withdrawal requests were processed almost immediately — on the same day or the next — without any delay or issue.

From August onwards, some changes were applied to your VIP level, which slightly adjusted the withdrawal limits and timing, as outlined in our terms.We understand your frustration, but please rest assured that your payouts were always handled correctly. As requested, your account has already been closed.

We appreciate your time with us and wish you all the best.

Supabet Casino Team

I'm sorry, but you're lying, I withdrew the money in July and with a lot of insistence on my part and they paid me from September onwards, don't say it was right away because that's a lie, if it was like you're saying I wouldn't come here to complain, in fact I have proof of photos I took, so don't come with this conversation because you're bad payers, and there would be more questions but I'm not going to talk because I've had enough with you.

Thank you, for your reply.

Since part of the disputed amount has been paid out, and the rest has been used up for gameplay, I’m afraid there’s nothing we can do and I’m forced to reject your complaint.

I hope you won't come across a problem like this again, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Kind regards,

Mirka

Casino.Guru