The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The Complaints Team had communicated with the player regarding the usual processing time for withdrawals and had requested updates after the recommended timeframe. However, due to a lack of response from the player, the complaint was unable to be investigated further and was subsequently rejected.
SupaBet Casino - Player claims that payment has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €500
SupaBet Casino
Safety Index:HighCase summary
Discussion
Public
Public
10 months ago
Translation
On May 9, 2025, I requested a withdrawal of 500 euros in USDT (TRC20) from supabet.de.
The transaction had the ID:
eb4cc80c-8a05-43bb-a3c5-a1***********
Despite several contacts with customer support, I have not received my money to date.
The promised processing time of 3 working days was significantly exceeded.
The support only responds with general phrases like "Please be patient," but there is no clear answer or solution.
I have now filed an official complaint with the Anjouan Gambling Authority and will continue to publicly report my experience to warn other players.
Edited by a Casino Guru admin
Automatic translation:
Public
Public
10 months ago
Dear salooha95,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Public
Public
9 months ago
Dear salooha95,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
