The player from New Zealand had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The player failed to respond to multiple inquiries and reminders from the Complaints Team regarding the status of their withdrawal. As a result, the complaint was closed due to lack of communication. The player retained the option to reopen the complaint in the future if they chose to engage again.
SupaBet Casino - Player believes that their withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: NZ$1,100
SupaBet Casino
Safety Index:HighCase summary
Discussion
Public
Public
1 month ago
Dear NatashaJ83,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Public
Public
4 weeks ago
Dear NatashaJ83,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
3 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Karla
Casino.Guru
