SupaBet Casino - Player believes that their withdrawal has been delayed.

Good evening Casino Guru!

I have been waiting for more than a month for the withdrawals to fall from my account at https://supabet1.com/br/

I ended up canceling them all and redoing them to see if there was any error in the withdrawals but it's been over a week and nothing has fallen!

if you could intervene as I have a total amount of R$28,300.00 to receive

at the moment they are not lost verification so I have nothing to do!

i hope i can count on your help 🙏🏻

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

So far no payment received!

I'm waiting for the casino guru!

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Are you making your withdrawals within the allowed withdrawal limits set by the casino for your account?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Good evening Dominika!

I have had two withdrawals completed since the start of operations on https://supabet1.com/br/ on 20/8 when I registered at the casino!

So far I have not been asked to verify the account, I have asked several times in the chat but they say it is not necessary.

I've accumulated all my winnings without a bonus!

I've always made withdrawals within the allowed limit!

I've always communicated via chat! And they say that the reason for the delay is the large volume of operations and they never pay!

I'll attach my last conversation with them

here ok

Dear player, how much have you successfully received so far?

If you have already received some payments, have you made any new withdrawal requests since? If yes, could you please provide the amounts and dates of those requests?

How much of the total R$28,300.00 do you still need to withdraw?

Good evening Daminika!

I received only one withdrawal in the amount of R$827.00 and since then it has not fallen! I ended up canceling all pending withdrawals after a month to see if there was a problem!

And now they've blocked my access to the https://supabet1.com/br/ account.

I'm stuck with a total of R$28,322.00

Dear player, why was your account blocked? Did the casino provide any explanation for this action?

Was your access restricted permanently, or have they mentioned any possibility of reactivating your account?

Were your winnings accumulated through casino games or sports betting?

Could you please forward to my email (dominika.l@casino.guru) the full communication you received from the casino regarding the account block?

Good morning Dominika!

https://supabet1.com/br/ simply blocked my access after I was talking to you and you didn't give me any reason or send me an email about it!

I'll send you a screenshot here Dominika, as I haven't received an email from https://supabet1.com/br/.

Regarding the winnings, they were accumulated through casino betting and sports betting.

Thanks for your feedback

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thanks Dominika, I look forward to your solution!

Dear nandocantorsc52,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite SupaBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why is the player blocked and his withdrawal are still pending?

Thank you in advance for providing the information.

Hello all!

Dear nandocantorsc52,

We kindly inform you that your account has been closed after administrative decision and will remain closed.

Moreover, the relevant team has sent to you an e-mail to provide your bank details in order to proceed with manual withdrawal of your funds. Please, kindly check your inbox and if you need any clarification, do not hesitate to ask us.

Thank you for your patience and collaboration to the matter.

Best regards,

Supabet casino team

Dear nandocantorsc52

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment.

Ok Martina I'm waiting!

so far I haven't heard back from the last e-mail to https://supabet1.com/br/

My Binance balance remains the same!

I look forward to hearing from you 🙏🏻

l

Dear SupaBet Casino Team,

Could you kindly provide us with an update regarding the status of the withdrawal processing?

Thank you so much

Dear all,

Thank you for waiting.

We are checking this with the relevant team and we will inform you as soon as possible.

We really thank you for your patience.

Best regards,

Supabet casino team

Good morning!

Martina made the 3 withdrawals that were pending! But now I can't withdraw the rest because my access to the account is blocked! We need to sort this out https://supabet1.com/br/

I look forward to hearing from you 🙏🏻

Dear SupaBet Casino,

will you be so kind and let us know why is player´s account blocked? And if there is any update regarding his withdrawals?

Thank you so much in advance

Hello all!

Dear nandocantorsc52,

After information that we had from the relevant team, we kindly inform you that we no longer support TRC.

These are the methods that our casino supports:

-BTC

-LTC

-DOGE

-ETH

-USDC (ERC20)

Moreover, we kindly inform you that the account was closed after administration decision.

Thank you for your understanding and cooperation.

Best regards,

Supabet casino team

Dear SupaBet Casino Team,

Could you please elaborate on this? "the account was closed after administration decision":

Feel free to send it to me to my email address: martina.b@casino.guru

Thank you so much in advance

Dear nandocantorsc52,

thank you!

Dear SupaBet Casino Team,

Could you please use one of the available payment methods to send the funds to the player?

We’d really appreciate your assistance with this.

Thank you in advance for your help!

Dear nandocantorsc52,

Thank you for your help.

We have forwarded the details to the relevant team and we will have updates for you as soon as possible.

Kind regards,

Supabet casino team

As you can see Martina, I passed the options that

https://supabet1.com/br/ requested as a payment method so there is no reason not to finalize the total withdrawals from my account!

I look forward to hearing from you 🙏🏻

Thank you all for cooperation!

Dear SupaBet Casino Team, please let us know as soon as you have some new information.

Thank you in advance

Dear nandocantorsc52,

After information that we had from the relevant department, before we further proceed with the payment of your balance, we kindly ask you to provide to us some documents needed for the verification. We have also sent you an e-mail regarding the appropriate documents needed which you may upload responding to our e-mail.

If you have any questions regarding the documents needed, please kindly inform us and we will be glad to help you.

Thank you again for your cooperation!

Kind regards,

Supabet casino team

Good evening Martina and the Supabet casino team!

I've already sent you all the documents you requested and I've sent a copy to you at martina.b@casino.guru so I guess all we have to do now is wait for Supabet's goodwill to resolve my case!

I look forward to hearing from you

Dear nandocantorsc52,

I have received all the documents! Thank you very much!

Dear SupaBet Casino Team,

Could you please review the documents submitted by the player and let us know whether they are sufficient or if any additional information is still required?

Thank you for your assistance.

Thanks Martina, I look forward to hearing from you ❤️🙏🏻

Good afternoon Martina and the SupaBet Casino team!

My pending withdrawals have been paid!

I would like to thank you for your transparency!

thank you all 🙏🏻

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear nandocantorsc52,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina