The player from Australia faces an issue with the casino regarding a deposit made through payID, which the casino claims was not received for three hours and suggests it is not their bank account.
StokedAu Casino - Player's deposit has been delayed.
Closed
Our verdict
Player stopped responding
Amount: A$20
StokedAu Casino
Safety Index 1.1 Very lowCase summary
Discussion
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1 month ago
Deposited with payid and they said funds not received for 3 hours then tried to say its not their bank account
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1 month ago
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1 month ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
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1 week ago
Dear WinBigTom,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 days ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
