StickyWilds Casino - Player’s withdrawal has been delayed.

Dear CasinoGuru,

I am now waiting for a withdrawal amount of 4.400€ since around 12/12/2020 = 18 Days for a confirmation of a wire transfer.

First i had to provide documents for verification wich is understandable, this process took over 2 weeks and i still dont know if my acc is verified!

Then my withdrawal request was cancelled because they had 'technical issues' with the old wire system. So they kindly asked me to do another withdrawal request.. 3 days ago... I have yet to receive any news

Dear Anthony,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days, but processing of withdrawals might take even longer during the holiday season.

Since you’ve requested your withdrawal only a few days ago, I would recommend you waiting for a little bit longer. We will keep this complaint opened, and if there is no development, we will intervene. Please keep us updated, and let us know in case there is anything new.

Thank you for your understanding.

Best regards,

Kristina

Dear Anthony,

Is there anything new? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.