Stellar Spins Casino - The player's withdrawal is delayed.

Withdrawal Time unfair still says pending all documents have been verified just keep being told to wait another 24 hours because finical team only work from certain times etc

it’s unfair and being told several different things by each team. They give you an option to cancel withdrawal even after 2 days which is ridiculous you can see they keep delaying hoping the player with just cancel their withdrawal and keep playing because while we keep waiting for withdrawal. Worst and the most amount of time I’ve had to wait for a withdrawal from any casino is steller spins.

Hello hollieelizabeth02,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Stellar Spins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear hollieelizabeth02,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.