Stellar Spins Casino - Player's struggling to withdraw his winnings.

As a VIP member of this casino. I've poured a lot of money in. One of the supposed perks of being a VIP member is the "supposed" ability to request a superfast withdrawal. I finally had a good win and cashed out 14000 and, I requested a VIP fast withdrawal and then they simply let my money sit there so I could cancel the request 1k at a time until Al, my money was gone. I think this is vulture like practice.

Dear benjaminpeter78,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Do I understand correctly you played down your winnings?

Looking forward to hearing from you.

Best regards,

Tomas

Dear benjaminpeter78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.