Staxino Casino - Player's withdrawals are delayed and account verification is problematic.

I am at my wits end. 5 withdrawals left pending for over 3 weeks. I played here for years and was fully verified. I also was asked to reverify end of June which I did and it was confirmed.

Over 3 weeks ago I was asked to verify again. I sent the usual and after a few days was told I was verified. I waited but no payout. Next I'm asked to confirm my card. Which is Revolut and virtual . Revolut don't allow screenshots of cards for security reasons so I sent my card confirmation document via their link, after getting many many links that told me I'm fully verified and would not allow anything to be uploaded. After hours and hours again on live chat, who refuse to escalate this, I get an email asking for proof of address again as suddenly they don't accept online bank statements. So I upload a statement from my Irish credit union bank. Now, sumsub has been scrolling for 14 hours my card confirmation document and 8+ hours my credit union statement.

Live chat take up to 2 hours to answer and give a different excuse every time. I don't know what to do now. Emails are completely ignored. As I've said this is going on for over 3 weeks and meantime my withdrawals still are not paid. Please help.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which of your identity documents are still pending verification in your account?
• Which documents have you provided so far as proof of your address?
• When was the last time you successfully withdrew money from this casino?
• What types of games did you play to accumulate the winnings you're trying to withdraw?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika