The player from Ireland requests withdrawals made three weeks ago, with one for €400 and another pending since 12/09/26. Despite being fully verified and having no violations, she struggles with delays and generic responses after sending over 200 emails and spending nearly 100 hours on live chat.
Staxino Casino - Player’s withdrawal request is delayed.
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Current status
Waiting for Casino Guru to reply
6d 23h 52m 33s
Staxino Casino
Safety Index 6.9 Above averageCase summary
Discussion
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17 hours ago
There are 2 withdrawals. The first was made on 31/08/26 for €400. The second for € on 12/09/26. I'm fully verified and broke no t and c.
I've sent over 200 emails and spent probably close to 100 hours on live chat. All I get are generic excuses about further checks needed. I've played here for years and this is now the second time in 2 months this kind of delay has happened. It's an outrageous way to treat a good customer. Emails are only answered by an AI apologizing! Please help. I need my money and am at my wits end.
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44 minutes ago
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44 minutes ago
Dear Matthew8,
Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re facing with your withdrawal, and I completely understand how concerning this situation must be for you.
Unfortunately, we have received numerous complaints regarding delayed withdrawals from this particular gambling establishment. Despite our repeated attempts to engage with the casino and seek resolutions for affected players, they have chosen to adopt a No-Reaction Policy, meaning they do not respond to our mediation efforts.
I can only imagine how frustrating it must be to wait for your winnings without any clear updates. I sincerely hope that the casino will process your payment soon. In the meantime, could you please forward a screenshot of your withdrawal request to veronika.f@casino.guru? This will help us document your case more thoroughly.
Thank you for your cooperation. I appreciate your patience and will do my best to assist you.
Best regards,
Veronika
