Staxino Casino - Player believes that their withdrawal has been delayed.

Ich habe am 04.03 30€ eingezahlt kein Bonus oder Freispiele in Anspruch genommen nur mein Geld. Ich habe Mental gespielt auf 0,20 in den Freispielen ist ein 80000 mal Bild entstand der Gewinn belief sich auf 16852,18€. Auszahlung beantragt bis heute kein Geld erhalten. Ja ich bin verifiziert weil ich davor eine Auszahlung von 50€ hatte die in 48 Std durch ging. Jetzt schreiben sie das es bis zu 5 Werktage dauern kann. Die sind jetzt auch Rum. Steht immer noch das die Auszahlung in Bearbeitung ist. Der Support schreibt nur das es bis zu 5 Werktage dauern kann , wenn die Auszahlung in 10 Werktagen nicht kommt ich noch Kontoauszüge von der Einzahlung schicken soll.

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Dear Simbda,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

OK vielen Dank. Das es so lange dauert kenne ich von keinem Casino. Aber OK. Habe den Support nochmals angeschrieben, aber ob die Antworten? Man hat ja keine Möglichkeit wenn sie nicht auszahlen aus irgendwelchen Gründen dagegen vorzugehen.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Simbda,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Karla