Starz Spins Casino - Player's withdrawal is delayed and account access restricted.

StarzSpins refuses to pay my 1,089.50 withdrawal, ignores my complaints, and its website has been down for a week.

I am requesting Casino Guru's intervention because StarzSpins has still not paid my withdrawal of 1,089.50, requested on September 24, 2026, under reference number 17997681, which remains in Pending status.

I have contacted the casino repeatedly to request an explanation and a specific payment date. However, I have received no response and no solution. This lack of communication is particularly concerning given how long my withdrawal has remained unpaid.

There is also a new and serious concern: the StarzSpins website has been unavailable for approximately one week. This creates additional uncertainty because I cannot access the platform normally to check my account or monitor the status of my funds. Combined with the casino's failure to respond to my messages, this leaves me without an effective way to obtain information about my money.

I would also like to clarify that my activity at the casino was limited exclusively to slot games. I did not participate in sports betting. Although my winnings were initially obtained using a welcome bonus, I fully completed all wagering requirements, and the bonus was completely cleared before I submitted my withdrawal request. Therefore, there were no outstanding wagering requirements when I requested the payment.

It is unacceptable for the casino to withhold my funds without explanation, ignore my complaints, and additionally leave its website unavailable without providing players with any information about the situation.

I request that StarzSpins:

1. Process and pay my outstanding withdrawal of 1,089.50 in full.
2. Provide a clear and documented explanation for the continued delay.
3. Explain why its website has been unavailable and confirm that players' funds remain safe and accessible.
4. Provide a concrete response instead of continuing to ignore my complaints.

I hope Casino Guru can intervene, obtain an official response from the casino, and help resolve this matter. I simply want to receive the money I legitimately requested, rather than continue facing indefinite delays and a complete lack of communication.

Juan

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Dear Faran,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue with your withdrawal and understand your frustration regarding the long delay and lack of communication from the casino.

Since you have been waiting for more than a month, I would like to ask you a few questions to better understand the situation.

• Before the website became unavailable, were you still able to access your casino account normally, or had your account been blocked or restricted by the casino?
• Could you please confirm whether your casino account has been fully verified?
• Have you made any successful withdrawals from this casino before?

If possible, please also upload a screenshot of your withdrawal history showing the disputed withdrawal and its status.

I understand that your winnings originated from a welcome bonus, that you completed all wagering requirements, and that you played exclusively slot games.

I hope I will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your cooperation and reply.

Best regards,

Samuel