Starz Spins Casino - Player’s funds are confiscated due to account issues.

I registered at this casino about two weeks ago. I made four $50 deposits, three of which I lost, and my last deposit left me with $401. I uploaded all the necessary documents to withdraw my funds and waited for a response. According to the casino's rules, verification can take up to 5 business days, but I didn't receive a response after either 5 or 7 business days. After sending numerous emails, the casino responded yesterday: "The documents were received from a country restricted on our platform, and your $50 deposit will be refunded." As a reminder, when I registered on the site, Russia was on the list of allowed countries, my country's phone number was also on the list, and the system accepted my information. I was also informed that the deposit I had won from would be refunded, and my remaining deposits would be confiscated. I believe this is unlawful, and therefore I ask KasinoAzov to help me understand this situation and answer the following questions:

How come my country is listed as an allowed country when I register in the casino system, but the casino rules state that registration from my country is prohibited? After all, one rule contradicts another.

Does the casino have a rule that states that in the event of an "incorrect" registration, the casino is only obligated to return the deposit from which the winnings were made, but is not obligated to pay out all other deposits that were lost?

Why did it take 10 days for my account verification to complete, instead of the required 5 business days as stipulated by the casino's rules?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Starz Spins Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did you achieve your current balance with the help of a bonus?
• Do I understand correctly that the casino didn't block your account on the condition that you withdraw your last deposit?
• Further evidence can be sent to my email at tomas@casino.guru, or screenshots can be posted here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas