StarVegas Casino IT - Player claims that payment has been delayed.

Good morning, I have a verified account, I requested a withdrawal by bank transfer, I sent a statement from my bank, but today the money was returned to my gaming account, I asked in chat and they told me to try to make the withdrawal again, as perhaps my bank has some limit. I have just received withdrawals from Leo Vegas, Bet Flag, I have never heard of limits, as the bank does not accept transfers. Now I have requested the withdrawal again, obviously not approved.

Dear Mondolax,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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The withdrawal is still cancellable

Let's see what excuse they come up with tomorrow every casino pays me by bank transfer I just received 4 transfers from 2 other casinos and my bank has no restrictions on receiving a transfer from a casino

I can't access my account. I tried to change my password because I get an error @ 11:00am. I'm trying to contact support. My account has already been verified 5 days ago.

Now the login works, their problem with the Cmc site is still cancelable and no communication from them via email.

Now the withdrawal is in progress I also posted the credit from another casino as bet flag so you can see that my bank has no restrictions on receiving transfers from legal ams casinos in Italy now let's see if they pay I'll keep you updated

Crazy, they tell me they can't do it with a bank transfer, now I've requested a withdrawal on a Visa card

There's nothing to do here, everyone pays by bank transfer, while Star Vegas, you see, isn't capable, I don't know what to say, today I'm going to get a Postpay Evolution and try to withdraw with that

Good morning, here are today's updates. The withdrawal is no longer cancelable, so I assume they have taken over my case. I withdrew using another IBAN on my Post Pay Evolution and sent the card contract with IBAN by email to Star Vegas.

the money has returned to the game account now the withdrawal is higher because last night I played again and the chat keeps saying to try again

I can't deposit with a card because I have deposit limits and I continue to withdraw with a bank IBAN if I don't have that of a Postpay Evolution it goes well

I called the Star Vegas toll-free number and they were very kind and told me to try the withdrawal again, which in theory was successful.

🤷‍♂️🤷‍♂️🤷‍♂️🤷‍♂️🤷‍♂️

Withdrawal approved, I'll keep you updated on how I receive the money.

Money returned to the gaming account, they asked me to contact the bank, I called them and they started laughing, Webank does not block anything from incoming payments, not even the post office with Evolution, it's a Star Vegas problem, now on the phone we agreed to try to make small withdrawals, I made 2 of €500 on 2 different IBANs already documented at Star Vegas

Now the thing is becoming worrying because they can't blame the credit institution with 2 different IBANs, one Webank and the other Postpay Evolution, they are the ones who never actually carried out the transfer, now I'm trying with small amounts €500 per IBAN, let's see

The 2 withdrawals of €500 were approved with different IBANs, now let's see if they'll be refunded to the gaming account.

As per the chat they confirmed that the payments are made by an external body so if the problem persists they will report it now let's see if they make the €500 ones

Put back on the game account help Attila you have to call Adm

Withdrawal returned to the game account now they told me to try again with another method but I have the deposits, I have an account with HYPE I'll try again with the 3 IBAN

Even with 3 IBANs the money returned to the account and they still blame the banking institution

I'm trying again with 3 IBANs from 3 different banks. All documents are approved, both for my gaming account and the withdrawal statements. The casino continues to blame my banks, while the banks blame the casino, which isn't processing the transfers. Deposit limits expire on October 31, 2025, so the casino recommends depositing via PayPal and withdrawing all previous winnings using that method.

Good morning, today's developments are that Star Vegas has opened an internal investigation with their department to understand why they are not able to make transfers to me. To date, my balance to withdraw amounts to €2,800.

Still no response from the casino my balance to date is €3350

They wrote in the email that they should have solved it. I just redid the €3000 withdrawal so if you want to change the post amount, that's it. I'll update you as soon as I see the credit in the bank.

Still back on the account read the email above they said they had resolved

Deposit limits expire tonight, we agreed that I will deposit with PayPal and withdraw via PayPal.

Dear Mondolax,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi, the amount is now €3000 because I always find them in my gaming account and I was playing. Still nothing. We have about 20 withdrawals rejected via bank transfer. The casino told me to try PayPal tonight as the deposit limits are being unlocked.

I think it's unfair that a player must necessarily deposit in order to withdraw their winnings. My account has been successfully verified for more than 2 weeks now. I'll keep you updated with the withdrawal I'll try tonight via PayPal.

Now I have made €2500 with PayPal if they don't pay me like this I will immediately file a complaint with ADM together with you

Arrived with PayPal now perfect complaint solved thank you casino guru

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mondolax,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila