The player from the Philippines had won over 1,000 pesos using a welcome bonus from STARPH, but faced issues when trying to withdraw, as he was logged out and his request was rejected. He was then unable to access his account due to a "multiple login" error and had difficulties with customer service. We asked him for a screenshot of the login error and details about deposits, KYC, and possible duplicate household accounts, but he did not reply. Due to his lack of response, we were unable to investigate further and the complaint was closed for now.
STARPH Casino - Player's account access is blocked.
Closed
Our verdict
Player stopped responding
Amount: 1,000 ₱
STARPH Casino
Safety Index 4.9 LowCase summary
Discussion
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2 weeks ago
I received a 49-peso welcome bonus from STARPH and managed to win over 1,000 pesos. However, when I tried to withdraw the winnings, the game suddenly logged me out and the withdrawal request was rejected. Now, I can't access my STARPH account anymore; a "multiple login" error keeps appearing on the screen. I tried complaining to customer service, but they kept ending the conversation.
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2 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please send me a screenshot of the error you see when you try to log into your casino account?
- Have you made any deposits into this casino?
- Have you passed the full KYC verification, or at least submitted any identity documents to the casino for KYC?
- Is there any chance that someone from your household or using the same IP also created an account at this casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 week ago
Dear johnlubugan,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 days ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
