Stargame Casino - Player's withdrawal has been delayed.

I deposited $50 with a playthrough and minimum withdrawal of $600 which I completed and met I submitted my withdrawal for $799.20 on the 5/7/24 and still have not received my payment almost 3 months on I was told on the 20/9/24 my payment would be processed without further delay that was 8 days ago now

The casino is stargoldAu.com

Hello Scotty1975,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Stargold Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Scotty1975,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.