HomeComplaintsStakeBro Casino - Player's funds have been confiscated.

StakeBro Casino - Player's funds have been confiscated.

Closed
Our verdict

Player stopped responding

Amount: C$63

StakeBro Casino
Safety Index 3.0 Very low

Case summary

The player from British Columbia reported that his account balance of $63 had disappeared suddenly, and he was unable to reach support for assistance. We asked him whether the funds had come from casino games or sports betting, whether the casino had given a reason for blocking his account, and whether KYC verification had been completed, but he did not reply. As a result, we were unable to investigate the case further. The complaint was closed due to his lack of response.

Written by Karla
Casino Analyst & Complaint Specialist
Submitted: 08 Sep 2026 | Closed : 24 Sep 2026
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1 month ago

I had 63$ in my Account one second then bam gone there is no support either

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1 month ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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1 month ago

Dear Billfill25,

Thank you very much for submitting your complaint.

To help me better understand your case, could you please answer the following questions?

  • Did you accumulate your winnings by playing casino games, sports betting, or both?
  • Did Casino communicate with you the reason of blocking your account?
  • Had you completed KYC verification before you lost access to the account?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.


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1 month ago

Dear Billfill25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru

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