The player from India faced issues with a Litecoin deposit that had not been processed after four hours. The player did not respond to multiple inquiries and requests for additional information from the Complaints Team. Due to the lack of communication, the complaint was closed for the moment without further investigation. The player retained the option to reopen the complaint in the future if he chose to resume communication.
Stake Casino US - Player's deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: 8,500 INR
Stake Casino US
Safety Index 8.0 HighCase summary
Discussion
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3 weeks ago
Hi
Hello, I've deposited LTC, it's not a small amount, its been 4 hours already, What happened to crypto deposits? How long is It going to take?
baa27c1e7a0286ca3a0d2c49c23bbe09d2eee534042cd04ed305b32d5bee7d4f
This is the hash.!
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake Casino US.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you contacted casino support and asked for assistance? What response have you received?
- Have you made previous deposits or payouts using this payment method?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 weeks ago
Dear Jikkestake,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
