Stake Casino US - Player's account is closed.

Stake.us blocked my account on my birthday because my id expired and won’t let me reverify and I spent hundreds of thousands building that account

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What was the real-money balance in your account when the casino closed it?
• Was your account previously fully verified, or did the casino block it while you were undergoing the KYC process?
• Did you submit any other identity documents to the casino for verification shortly before your account was blocked?
• Did you receive any emails or messages from the casino confirming that your account was blocked because of your expired ID? If so, please forward the relevant communication to me at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika