SSV96 Casino - Player’s winnings haven’t been received yet.

I won 25000 and tried to withdraw. They sent me $2000 and then I asked for some to be put back in my wallet and could the transfer the rest to my bank. They sent another $2000. Then I told them send the rest because I didn’t want to waste my winnings and as soon as I said they apparently there was a problem

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Dear 29091980ricky,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

After I won pressed withdrawal, I had $25,000. I told them to put $3000 in my Casino wallet and please withdraw the rest. They sent me $2000 and then just left the others sitting there and I in the comment section how much was left? I lost money that I left my wallet and I asked for another thousand into my Casino wallet and could they please continue with the withdrawal? They sent me another $2000 to my bank and then went back again and asked for another thousand in my wallet and I said to them could they please go ahead with the rest of the withdrawal because I didn’t want to lose the rest of my winnings and then that’s when it became an issue and they said that the provider said not to pay pay me.

Dear 29091980ricky,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No. But apparently it says somewhere that you can’t bet higher than your deposit amount so I guess it was my fault

Dear 29091980ricky, please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm how much do you currently need to withdraw?
• Could you please attach a screenshot of your game balance?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear 29091980ricky,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru