The player from Australia deposited $12.94 into the casino but they claim they never received it, despite him providing multiple screenshots as proof. The casino ignores his evidence and refuses to update his balance or return his funds.
SS9AU Casino - Player's deposit is ignored.
Opened
Current status
Waiting for player to reply
5d 8h 34m 43s
SS9AU Casino
Safety Index 6.7 Above averageCase summary
Discussion
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1 week ago
I deposited woth this casino. A small sum of $12.94 and they’ve tried to tell me thag they never recieved it. I used the pay id they provided and theyre just completely ignoring my proof. Ive goven multiple screen shots. They refuse to update my balance or sending me back t he funds
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1 week ago
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1 week ago
Dear Supfool,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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yesterday
Thank you for your reply.
To proceed with your case, could you please forward me the following documents?
- deposit receipt
- screenshot of your transaction history in your casino account
- communication with your payment provider
- communication with the casino customer support
- bank statement starting from the date you made the transaction that has not been credited to your casino account until today
My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.
Supfool has 5d 8h 34m 43s to reply
Veronika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
