SportoSpin Casino - Player’s withdrawal has been delayed and rejected.

September 15: I initiated a withdrawal from my account.

Shortly After: I received an email from your KYC team requesting verification. I promptly responded and submitted all requested documents, including a PDF copy, from my registered email.

September 19: I received an email stating my withdrawal request had been rejected due to bonus terms. I was also informed that I needed to meet certain wagering requirements to access the remaining balance.

Upon contacting live support, I was told the funds were debited due to the BETWELCOME bonus. I clarified that I did not use or intend to use any casino bonus. I also explained my personal circumstances at the time.

I was then sent a statement claiming I had violated bonus terms, including "restricted gameplay," "sudden changes in betting pattern," or "bets above the allowed limit." I deny all these allegations. I have not placed repeated or multiple bets or breached any rules knowingly.

CASINO team not replying me 5 day go

Also my tennis first' 3 bet not 2 way not 4 way but this set to set bet it is 20 way off winning possibly

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SportoSpin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account restricted, or is it accessible to you?
• Have you accepted a bonus when making a deposit in the casino? Was it a welcome casino bonus or a welcome sports bonus?
• What games did you play to accumulate your current balance in the casino? (which slots, live/table games, betting on sports)
• Could you please describe in your own words your gameplay in the casino?
• Could you please share with me the email where the casino accused you of breaching its terms and conditions? To better support your complaint, send emails or chat transcripts relevant to the case to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Account Access:

My account is not restricted, but the casino has debited all my winnings without any valid reason.

Bonus Information:

I did not claim or use any welcome bonus. However, the casino falsely claimed that I used a "betwelcome" bonus.

I only played using my own deposited money and a free sports bet, which I can provide a screenshot of as proof.

Games Played:

I played sports bets and Teen Patti using my real deposited funds. I never used any casino bonus balance for these games.

Gameplay Description:

I always played with my own real money, not with any bonus. My betting activity was normal and followed the casino’s terms and conditions.

I had a very bad experience with Sportospin Casino.

They unfairly deducted €898 from my account balance of €1222, claiming that I violated bonus terms.

In their own reply, they only mentioned 3 bets (worth around €675) as violations — but they took all my winnings, including my real money balance.

I placed a total of 9 sports bets, and 6 of them were completely fair and followed all rules.

Still, Sportospin removed all my winnings without reason.

After checking, I found that their Curaçao license (365/JAZ) has already expired in August 2024.

So they are currently operating without a valid license, which is very concerning.

I have already shared all screenshots and proofs with their support, but they refuse to return my fair winnings.

This casino is not trustworthy — they misuse bonus terms to take player winnings.

Please be careful before playing o

n Sportospin.

Thanks for your reply and the information provided via email.

Please understand that you had a sports bonus active, and the casino accused you of breaching terms related to your sports betting activity. We are unable to intervene. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to reject this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into issues with any online casino, and we will try our best to help.