The player from Mexico has had his account suspended since his deposit on March 22, 2026, without any reason provided. He is unable to access bonuses, has not received a response from customer support regarding his inquiries, and has requested a refund of his deposit that remains unprocessed.
Sportium Casino - Player’s account is suspended with delayed refund.
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5d 2h 9m 14s
Sportium Casino
Safety Index:Above averageCase summary
Discussion
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4 days ago
Translation
I made a deposit on March 22, 2026. A few days prior, I was able to claim my bonuses normally, but from the day I made the deposit, it said my account had been suspended. I contacted support, and they specified a timeframe for receiving a response via email. To date, I haven't received any response. Therefore, I proceeded to request a refund of the deposit, which also passed within the specified timeframe, and they haven't processed it. I haven't been able to claim any of the daily bonuses they offer. In fact, right after making the aforementioned deposit, I received an authorization message for a casino bonus worth $500 pesos, obviously with the casino's rollover requirements. However, I accepted it, and they never credited it, much less allowed me to play any slots. Customer service takes far too long to respond. I've already sent them the transaction confirmation and screenshots, and they just tell me to wait for a response to my email and that all I can do is wait, when they aren't fulfilling any of their obligations, and I'm aware of this. I don't know the reason for the suspension of my account, as there isn't one. They claim it's under review due to a system error. It's been a long time since I've made any withdrawals; most of my recent transactions have been deposits. I hope you can help me. Thank you in advance.
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2 days ago
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2 days ago
Dear Oskrbnl12,
Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’ve encountered.
To better understand the situation, could you please provide a bit more detail on the following:
- Which types of games did you mainly play (e.g., slots, live casino, sports betting)?
- Had you completed the account verification process before losing access?
- Could you please confirm whether you were able to accumulate any winnings, either with or without an active bonus?
I hope we’ll be able to assist you in resolving this matter as quickly as possible.
Thank you very much in advance for your reply.
Best regards,
Petra
