The player from Italy had deposited 700 euros and did not receive the promised 100% bonus and free spins after signing up, despite the promotional banner and SPID registration indicating a double bonus. He found the operators unresponsive and threatened to close his account if he did not receive feedback. The complaint was rejected at the player's explicit request after he decided to close his account, indicating dissatisfaction with the casino's service.
Sportbet Casino - Player's bonus is not credited.
Closed
Our verdict
Other
Amount: €700
Sportbet Casino
Safety Index:HighCase summary
Discussion
Public
Public
9 months ago
Translation
I signed up yesterday through your link, I deposited 700 euros yesterday and I should have received 100% bonus in addition to numerous free spins as per your banner, in addition I signed up through SPID where it was stated that the bonus would be double.. I did not receive any bonus and the operators are elusive, if I do not receive feedback by this evening I will close the account
Automatic translation:
Public
Public
9 months ago
Dear JACKYPISA,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please confirm that you wanted to activate the 100 free spins on Shining Crown that are available on our website as a no-deposit bonus?
Have you sent your identity documents to the casino for verification? You need to pass the verification to be eligible for this bonus, as it is stated on our website.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
9 months ago
Translation
I registered via SPID so they already have all the documents validated, I have made a very high volume of play in these 2 days but tonight I will send the closure of the account
Automatic translation:
