The player from Australia attempts to deposit $160 into the casino but faces issues as the casino claims they never received the funds, despite the player making the deposit twice. Her bank confirms that both transactions were successfully processed.
SPN99 Casino - Player's deposits are delayed.
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Waiting for Casino Guru to reply
3d 5h 45m 38s
SPN99 Casino
Safety Index:Very lowCase summary
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6 days ago
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6 days ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
