SplashCoins Casino - Player’s account remains open despite request for closure.

Splash coins has taken advantage of me multiple times. Over a month ago I addressed with them that I was having a mental health crisis due to gambling. At that time, I asked them to close my account a couple weeks later they offered me SC to come back. I then lost $2000 when I asked for a partial refund of $1500. They denied all wrongdoing and stood firm on no refund to then offer me 500 SC which I accepted because they would not give me a refund and I hoped to be able to at least win some of my money back. Just yesterday I played and lost another $620 and asked for that to be refunded because I believe they are conditioning players and then turning down the RTP they stand firm again on a refund after I told them I will not accept SC anymore and now they will not respond to any messages. I believe they’re at fault because when I stated I was having a mental health crisis. My account should’ve been terminated and I should not have had access any longer please see what you can do to help me with this situation. I do have some of the emails still thank you.

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Dear Jaymont,

Thank you very much for submitting your complaint. I am sorry to hear about the issue you have encountered.

I have reviewed the casino's Responsible Gambling Policy, which states the following regarding self-exclusion:

"3.5 Formal Self-Exclusion

We honor written self-exclusion requests for the following durations:

• – 6 months
• – 12 months
• – 24 months
• – 36 months
• – 48 months
• – 60 months
• – Permanent self-exclusion

Approved exclusions are final for the duration of the selected period and require no proof of distress to activate.

6. How to use our Responsible Social Play tools

For activation of player safety features, reports of misuse, or further clarification, contact:

📧 Player Support & Safety Team: safety@splashcoins.com

🌐 Help Center: support@splashcoins.com"

To better understand your case, could you please clarify a few points?

• Did you tryto contact support also through mentioned e-mail regarding your self exclusion?
• Could you please send me a copy of your self-exclusion request to my email karla.m@casino.guru?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.