Spirit Casino - Player's account has been closed after a win.

I made an account here, then I won 130 euros and once i was trying to make withdraw my account was immiteadly closed and now i cant log in. Support chat is not working so i cant get any answer. Ive sent emails but havent got answer.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spirit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your attempts at communication with the casino support regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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I registered there 9th of september, played maybe 15 minutes. I won my balance up to 130 euros (no bonuses was on my account, I didnt take any) and then I closed the game (90k Yeti Gigablox). After that I tried to go to withdraw section, and all of a sudden I was logged out. When I try to log in, it said "your account is disabled". I sent three emails to them but they haven answered to any of them. And I tried to chat with them via their live chat but it was impossible because you have to be logged in to speak to their agents, which I cant do now. It seems that they intentionally blocked my account as soon as I won some money.

Thanks for the explanation.

• Were you contacted by the casino regarding the reason for the account closure since your last reply?
• Could you please share a screenshot of the error you receive when attempting to log in to your account? Send the information to my email at [email protected]

Looking forward to your reply.

I received the refund. Case can be closed

Dear Kkriz,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru