The player from Austria faced issues with the verification process after making a deposit via Skrill. Despite submitting all required documents multiple times, the casino continued to reject them and had ceased communication. The issue was resolved after the player's documents were accepted. The complaint was marked as 'resolved'.
Spirit Casino - Player is struggling with account verification.
Resolved
Our verdict
Case closed
Amount: €1,000
Spirit Casino
Safety Index:Very highCase summary
Discussion
Public
Public
6 months ago
Translation
Hello!
This is the first time I've made a deposit at this casino via Skrill bank transfer. Now I'm having problems with the verification process. I've already submitted all my documents several times, and the casino keeps rejecting everything, even though I submitted everything as requested. The casino has since stopped responding. I've never had any problems at any other casino; I'm afraid it's a scam. Please help!
Automatic translation:
Public
Public
6 months ago
Dear claudi3110,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spirit Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please clarify whether your account is accessible to you? Can you log in?
- Since when have you been attempting to verify your account?
- Could you please share what instructions for document submission you received from the casino?
- Could you please list which documents you provided, which of the documents were approved, and which weren't accepted?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Public
6 months ago
Translation
Hello! Thank you very much for your support! The problem has been resolved. Thank you!
Automatic translation:
Public
Public
6 months ago
Dear claudi3110,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
