Spinzz Casino - Player’s account has been closed and winnings confiscated.

Hello

spinzz casino first was making issues with my withdrawal and later voided all my winnings due unclear reason.

I deposited 250SGD and turned it into 638SGD, they refused my withdrawal, meanwhile I fully verified my account but they still were refusing to withdraw my funds. They first said my account was fully verified then another agent said my wallet was not verified at all and was doing everything in his power to make this verification impossible to pass.

Later I added another 250SGD from the wallet I verified for withdrawals, I also did the required turnover and my balance was 1138SGD. After I requested withdrawal my account got closed.

They steal all my winnings and refund my deposits. I did nothing wrong, they were rude and unfair towards me. When I asked for explanation they didn't want to tell me what was exactly wrong. The amount of my winnings is not big so I don't understand why do they scam, maybe they are fraudulent casino. I look for help from you casino guru team.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinzz Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas