SpinyRush Casino - Player's withdrawal is delayed due to account verification issues.

Dear people,

I hope that you can help me. I play many years in msny different casino's but my experience with Spinyrush casino is unbelievable . I make a few deposits and lose . Than finally i win 1700 euro and withdraw . On the page i cant find any information to verifed my account .

So i ask on chat how to verifed my account. I must send it by email . A bank statement, proof of adres, proof from my deposit , ID and a selfie with iD and paper with the line casino name with the date on it.

I send everything and ask by chat did you recieved my documents . I get the conformation that all the documents are fine and it wil send to the finance department.

Than the nightmaire started . After 4 days i ask on chat my account is stil not been verifed . I get a reply your verification is under review . Day 5 ,6 , 7 , 8 ,9 ,10 stil the same reply under review

On day 11 the 1700 euro is back to my account. Reason my verification is under review with the chance that the automatic system find fraud . So i ask on chat fraud ? Fraud on my documents ? I send all the documents . How can i make fraud on my ID , proof of adres , proof of deposit ???

None response after that . Day 12 ,13 , 14, 15, 16 i get none response by support by mail. On chat here we go again i get the standrad reply . Wel send your request to the finance department.

16 days now and its stil not been verifed !!! Most casino's its done in minutes with max 48 hours . I read on trust pilot another player same issue . Only the different is that his account is closed by the casino .

With all his money inside . He wrote on trust pilot the he wil contact casino Guru . So i follow him to tell my expereince . I hope that you can tell me what to do . Sorry for my bad english

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

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Hello

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila