SpinyBet Casino - Player’s refund request is delayed and complicated.

Hi

in 2024 I played here and deposit without any warning or geo blocking.

after reading the t&c it came clear Netherlands was a restricted country and wasnt even allowed to make a account or deposit.

so there for i asked for a refund and it was granted and they will proces the full deposits I made ,till this day nothing.

keep in mind i did the full verification at that point and was verified.

This year i chased it once again to look if they can help me out and keeping there promise to refund me like they Said in 2024.

now after emailing back and forth and extremely long respons time from there side I again did verification it was all passed and clear my passpoort my live selfie demanded it was done..

now comes the funny part because today I get a message that verification was done but they still wanted to let me perform a SOW 😆(source of Wealth)

I told them at this point I will involve casino guru in this matter and lets see what they think about this insane proces u are running for a refund of 350 euro

I used instant banking for deposit 2 times that was all on my name and I used my Dutch Passpoort for verification.

i played only slots 🎰

please involve this casino in to this matter and help me with this casino because they just are Joking with me

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear M1704,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the casino.

In order to assist you effectively, could you please provide more information regarding your situation by answering the following questions:

• What was the date of your initial deposit?
• What verification documents you have recently submitted and when?
• Did you receive any confirmation regarding the refund they promised in 2024?
• What specific information or documents did the casino request from you regarding the Source of Wealth (SOW)?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra