The player from Sweden faces ongoing issues verifying her account due to a technical error that occurs after uploading required documents. Despite attempts on various devices and contacting the verification center, she has not received a resolution or timeline from the casino's support team.
SpinWinKing Casino - Player's account verification is delayed.
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SpinWinKing Casino
Safety Index 7.3 Fresh casinoCase summary
Discussion
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1 week ago
Translation
Hello. For the second week now, I've been unable to verify my account due to a technical error that occurs immediately after uploading documents and taking a selfie. I've tried verification on different devices, in different browsers, and with different internet connections, but the error occurs every time. I also contacted the verification center. They told me their system is working correctly, but the problem is on the casino's end, and they can't create a new verification link themselves. The casino's support team informs me daily that my case is under review and specialists are looking for an alternative verification method, but during this time, I haven't received any resolution or specific deadlines. I ask the forum administration to help resolve this situation and contact the casino representatives to find out when the issue will be resolved and how I can complete account verification.
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6 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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6 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinWinKing Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account accessible? Can you log in?
- Would you be able to share a screenshot of the error with me?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
