Spinwinera Casino - Player's refund request is delayed.

I deposited €50 with Spinwinera using my own money. I requested a refund, but I have not received my money back.

Spinwinera replied and asked me to provide my ID before dealing with the refund. I do not feel comfortable sending my full ID directly to Spinwinera because I am concerned about the safety of my personal information.

I am only asking for the €50 to be refunded through the same payment method I used.

I am willing to provide proof of payment and proof of my communication with Spinwinera.

I am asking for help because Spinwinera has not refunded my €50 after I requested it.

I have evidence of the payment and my communication with Spinwinera.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify why you requested a refund of your deposit?
• Have you played any games or placed any bets with the funds you deposited?
• Have you provided any identity documents to this casino for account verification? Please note that submitting identity documents for verification is a standard procedure in online casinos prior to processing any withdrawals.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika