Spinvibe Casino - Player has been waiting for a withdrawal from the casino that has been delayed.

Hello,

I have been waiting for my withdrawal from Spinvibe Casino for over three months, and I still have not received my money.

My account is fully verified, and I played without using any bonuses. Therefore, there should be no outstanding verification or bonus-related issues preventing my withdrawal from being processed.

Throughout this entire period, I have repeatedly been told that there were issues with the payment and that my withdrawal would be processed "next week." Unfortunately, every week I receive the same explanation, but the payment never arrives. Even a manager personally promised me that I would receive my money the following week, but this promise was also not fulfilled.

To make matters even more concerning, my casino account was closed without any clear reason and was later reopened. Given the repeated delays, broken promises, and the way my account has been handled, I am extremely concerned about this situation.

I will provide screenshots of my conversations and other relevant information so that you can review everything and see the promises and explanations I have received from Spinvibe Casino.

I am requesting that this matter be investigated urgently and that Spinvibe Casino provide a clear explanation for the delay and confirm exactly when my withdrawal will be paid.

I have been patient for more than three months, but I believe I have now waited more than long enough. I simply want the money I am owed to be paid without any further delays or excuses.

Thank you.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify the situation.

• Which games did you play to accumulate the winnings you have been trying to withdraw over the past three months?
• Which documents did you submit to the casino for the verification of your account?
• Did you select the same payment method for your withdrawal that you had previously used to deposit funds into your account?
• What was the real-money balance in your account when the casino closed it?
• How was your account reopened? Did you request the reopening, or was it reopened automatically by customer support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

Hello,

The games I played were Big Bass Splash and Queen of the Irish.

I submitted my ID, a selfie, and proof of address for verification.

Yes, I used the same withdrawal method as I used for my deposit, which was cryptocurrency.

When the casino closed my account, my balance was still €1,000. After some time, they reopened my account. I believe they did this because they couldn't simply keep my money while the account was closed.

Another strange thing is that some time ago one of their support agents told me to keep playing. He said they were processing payments for accounts that were active and still playing. At the same time, however, they were claiming they were having payment issues. This all looks like an absolute scam.

Last week I was also told that my withdrawal would be processed before the end of the week, but now it's Monday and nothing has happened.

Finally, I did not request that my account be reopened. The manager, who kept promising me that my withdrawal would be paid, was the one who reopened my account.

Kind regards,