SpinTexas Casino - Player's winnings have been confiscated.

I played at SpinTexas casino without bonuses or free spins. I won €6000 from the casino, of which I immediately wagered €2000. I successfully verified my account and requested a withdrawal of €1000, which is the maximum amount for a single withdrawal. So there was still €3000 left in the account that I would have withdrawn later. Today I received a message that all my winnings have been voided and the withdrawal canceled. They justified this by email by saying that according to Article 12.10, the casino has the right to void winnings if they suspect abuse... I have not committed any abuse, but have played at the casino for an hour and now when they should pay me my winnings, they void them based on a made-up reason. The entire Casino and customer service seem like a scam and only take the player's money and do not allow me to withdraw the won funds.

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Dear Jupe10,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi,

I only played slot games and only Hackshaw gaming games. My account was successfully verified and I also received a notification that the account was verified. For verification, they asked for ID, bank statement and proof of address. I do not own and have not used VPN or any other programs

Dear Jupe10, thank you for your response. Could you please confirm whether you have entered all information truthfully during the registration process? Have you utilized a payment method registered in your own name?

Additionally, could you please forward the documents you have sent to the casino for the verification of your account? You can reach me at attila.g@casino.guru.

Thank you in advance for your cooperation.