Spinstar Casino - Player is facing delays and issues with multiple withdrawals.

I registered at this casino weeks ago. I deposited 300 euros. I placed sports bets until I met the required rollover. The result was 859 euros. For the last 20 days I've been trying to withdraw it and they won't let me. And on top of that, they're humiliating me.

With all documents and K&C approved, I requested a withdrawal of €500. I was informed that I had to wait 96 hours for validation. After 5 days without receiving any information, I contacted them and they replied with an email saying that the payment had been approved and that I should wait a little while for the funds to appear in my account. But they never paid me and wrote back saying there was a technical problem and that I had to request the withdrawal again. In other words, I had to wait another 96 hours... so I did. The exact same cycle repeated itself: they approved the withdrawal but then told me there was a technical problem and that I had to restart the process. This happened to me three times. On the fourth attempt, I waited the 96 hours, they approved the withdrawal, and shortly after, they wrote to tell me they couldn't make the withdrawal to the bank account I had specified. I tried with two more accounts and two other credit cards... all of them canceled. It's a rip-off.

The customer service chat representatives are especially insensitive and awful. They constantly deceive you. They have no soul. They laugh at you. They make you believe you'll get paid soon, but it's a complete scam. I've explained a thousand times that I'm in a very difficult situation, extremely so, that I need the money for my family, but they ignore me. They laugh at the customers. It's inhumane, humiliating. I don't know what to do anymore. They just keep laughing. I have proof of everything. I hope you can advise me and help me, as I've already been scammed several times by this type of casino and haven't gotten anywhere.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the full KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Please note that if the matter becomes solely related to sports betting, we regret to inform you that we won't be able to assist you as we do not have a department handling such issues.