The player from Germany faces issues with Spinsino, which has withheld his balance of approximately €3,000 after abruptly closing his account. Despite being fully verified and previously having a successful withdrawal, the casino cites a vague "violation of terms and conditions" without further explanation, and he has received no communication after sending over 50 emails.
Spinsino Casino - Player’s account is closed and winnings are confiscated.
Opened
Current status
Waiting for Casino Guru to reply
5d 6h 8m 22s
Spinsino Casino
Safety Index:HighCase summary
Discussion
Public
Public
3 days ago
Translation
I hereby file a complaint against Spinsino for withholding my balance of approximately €3,000.
My account was registered under my real name and with correct details [email removed by casino.guru admin]. The account has been fully verified. All deposits have been accepted by the casino and a withdrawal of €700 has already been successfully processed.
I never used a bonus.
After playing for a while longer, my balance reached approximately €3,000. On January 31st, my account was suddenly closed and my entire remaining balance was retained.
The only reason given was a general "violation of the terms and conditions", without a specific clause, evidence or comprehensible explanation.
Since February 2026, I have sent over 50 emails from my registered email address and have received no reply.
Due to this lack of communication, I attempted to contact support via a different email address (email removed by casino.guru admin) solely to obtain a response. This email address was not used to operate another gaming account or to gain any advantage.
I only used one account for gaming.
I am prepared to provide all necessary evidence and to fully cooperate.
I request:
- Clear specification of the allegedly violated terms and conditions clause
- Proof of the alleged violation
- Payout of my withheld balance
The casino's behavior seems opaque and unfair to me, especially since deposits have been accepted and a withdrawal has already been processed.
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinsino Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- When have you passed account verification? Which documents were you asked to provide during the process?
- Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
