The player from Greece's account at Spariya Casino was closed, and he was unable to contact them for assistance. He expressed concern that the casino might have been fraudulent and sought to recover his funds deposited through various methods, including Paysafe, Skrill, and Mastercard. The Complaints Team was unable to proceed with the investigation due to a lack of response from the player to their inquiries. Consequently, the complaint was closed, but the player retained the option to reopen it in the future.
Spinsala Casino - Player's account has been closed.
Closed
Our verdict
Player stopped responding
Amount: €1,000
Spinsala Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
7 months ago
Translation
I have spent a lot of money at the spariya casino and I can't contact them, they have closed my account. I have learned that this casino is fake, you can return my money back by contacting them. My email is. K . I have made deposits in various ways and with paysafe and with skrill and with mastercard
Automatic translation:
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7 months ago
Hello kirets1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinsala Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- How much was your real money balance when your account got closed?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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7 months ago
Dear kirets1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Nick
Casino.Guru
