The player from Austria claimed that the casino falsely advertised a registration bonus that was not provided upon signing up, leading him to feel deceived. The player registered expecting a €20 no-deposit bonus but received no support from the casino when he inquired about it. Despite attempts to gather more information, the player did not respond to follow-up messages from us. As a result, the complaint was closed.
Spinsala Casino - Player reports false advertisement of registration bonus.
Closed
Our verdict
Player stopped responding
Amount: €20
Spinsala Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
12 months ago
Translation
There is a false advertisement with a registration bonus or deposit and when you have registered you only get the others here you don't get a registration bonus full of liars and scammers
Automatic translation:
Public
Public
12 months ago
Dear marxpierre0,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinsala Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand correctly you registered in the casino but failed to receive the no-deposit bonus?
- Have you contacted casino support and asked for assistance? What response have you received?
Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
12 months ago
TranslationYes, you understood that correctly. I registered via the email link which said that I would receive a €20 registration bonus without making a deposit. However, the support did not follow up on this. Even after pointing out several times that this was what it said in the email, he just said that I would not be entitled to it without making a deposit.
Automatic translation:
Public
Public
11 months ago
Dear marxpierre0,
Could you please share with me your communication with the casino explaining this requirement for the bonus? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
