Spins Of Glory Casino - Withdrawal of player's winnings has been delayed.

Ich kann das Land in dem ich wohne nicht ändern,ich komme aus Deutschland.

Ich habe 400 Euro im SpinsOfGlory Casino gewonnen.

Werde seit 2 Wochen vertröstet, angeblich gäbe es Probleme mit meinem Zahlungsanbieter, was nicht stimmen kann,denn ich habe zeitgleich in einem anderen Casino gespielt znd dort wurde der Gewinn auch ausgezahlt und problemlos überwiesen.

Ich werde seit Tagen hingehalten und jedesmal gibt es eine andere Ausrede.

Ich habe mehrfach aufgefordert mir meinen Gewinn auszuzahlen,per Live Chat und Email.Es passiert nichts,außer ich solle noch Geduld haben.Es ist nicht das erste Mal,dass ich dort gewonnen habe,also verstehe ich es gerade nicht und bin absolut verärgert.

Lg Susanne

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Dear Susi1967,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ich habe innerhalb dem Casino schon das öfteren gespielt und auch gewonnen, also auch ausgezahlt bekommen.

Diesmal wird es regelrecht und mit Absicht verzögert.

Es wird mir permanent ein neues Problem geschildert, was aber nicht sein kann,also passiert dies gerade mit voller Absicht.

So etwas geht gar nicht.

Dear Susi1967,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Susi1967,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru