Spins Of Glory Casino - Player’s withdrawal is delayed and account closure suggested.

The casino assures me that the withdrawal is being processed. Nothing has changed for four days and it's still stuck. I'm getting an email from them saying they're waiting for a payment from the provider to pay me. Yesterday, I received information in the chat that the withdrawal was in the final stages and would be paid out, but today nothing has happened. There are too many lies here, and I'm afraid of winning. Today, the agent told me to close my account. Please help.

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Hello

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila