Spins Of Glory Casino - Player’s withdrawal is delayed and account closure suggested.

The casino assures me that the withdrawal is being processed. Nothing has changed for four days and it's still stuck. I'm getting an email from them saying they're waiting for a payment from the provider to pay me. Yesterday, I received information in the chat that the withdrawal was in the final stages and would be paid out, but today nothing has happened. There are too many lies here, and I'm afraid of winning. Today, the agent told me to close my account. Please help.

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Hello

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

I'd like to point out one thing: I sent all my documents for verification myself because the casino tells me verification isn't necessary for withdrawals. I understand what you're saying, that withdrawals can take up to 14 days, but this contradicts the casino's description, which states that they pay out in 3 to 5 days. Secondly, I'm very concerned because I'm hearing lies from the casino. First, the casino emailed me saying they had to wait for the money from the provider and then they would transfer the money. This is illogical because it makes it seem like the casino doesn't have the money. Secondly, they told me my withdrawal was in the final stages, which is not true. I go to my profile and see that nothing has happened. The next day, they wrote that it was in the early stages of processing, so they're saying something different. Look, all players at this casino are having problems with withdrawals, and something needs to be done about it because this is unacceptable. I have all the proof in my screenshot, and I know what I'm talking about.

I also want to file a lawsuit against the chat staff who are causing me and other players significant stress and anxiety that may be irreversible. The situation is very irritating and stressful for me and other affected players. They have been constantly writing in the chat for several days that they are expediting my payment and that it is a priority, but nothing is happening. I have received 30 messages from them saying that my payment is expedited and nothing is happening. This is deliberate psychological manipulation to only annoy the player by saying the same thing over and over again without progress, and to drive players even more mad.

Dear Player,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Additionally, have you made any successful withdrawals before?

Thank you for your patience and cooperation.

They paid me 500 euros last week after 7 days of waiting. Now I only get empty messages like this one. I write in the chat and they write the same thing to me. They reply to my emails with the same thing over and over again, they just ignore people. I play at other casinos and I have never seen such ignorance and avoidance of answers in my life. It's been 9 days since I submitted the withdrawal request, but nothing has happened. They just keep repeating that my payment is in the final stage, but nothing happens. They are playing with people's minds and making them nervous. You see an email from them after 9 days of no payment.

I asking today about my withdrawal then this support blocked me on chat , don't want pay out and answer like robots this same all time

I'm disappointed that my payment has been pending for 10 days. They keep lying in the chat. I received a message yesterday that my payment was in the final stages, and today I received a new message that the payment is pending like any other, which is another lie. The casino's email responds after 6 days. I'm also disappointed that Casino Guru allows such a casino to operate online and sees that players are constantly having problems with withdrawals. Casino Guru takes a very long time to respond, and nothing happens.

Another complaint, just to avoid paying out the winnings, they start lying that I canceled the withdrawal, but in fact I haven't touched it since May 25th. One more thing, if casinoguru doesn't have time to deal with this matter, let him close it because I don't have the strength for it anymore, and you have also been dealing with it for a very long time, and it's clear that this casino is deceived and doesn't want to pay out.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Spins Of Glory Casino representative to join this conversation.

Dear Spins Of Glory Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Thanks Mira but you must remember this support from casino don't answer on the email 3 days then here is that's same situation

Dear Casino Guru,

We are currently investigating this matter and will provide an update as soon as possible.

Kind Regards,

Spins of Glory Team

Thank you for finally responding. I can only add that since last week, I've been receiving notifications that my payment is in the final stages. Sometimes I get notifications that there's a delay because the team manually processes each request, causing a bottleneck. So these are two different issues. I don't understand how someone can request a withdrawal for 16 days and then constantly change the version. It seems to me that the casino is out of money and is unable to pay out to the player.

Dear Spins Of Glory Casino,

We will be waiting for your update. We would greatly appreciate it if you could provide clarification and evidence if needed at your earliest convenience.

Thank you for your attention to this matter.

Casino after 17 days pay out . I close this case but is not possible line that . This casino must be close . Thank you casinoguru for help.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear wellee62980,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Mirka