Spins Of Glory Casino - Player's account is closed unjustifiably.

I would like to file a complaint against Spins of Glory casino, as they have suddenly and without explanation closed my account and are refusing to pay out my withdrawable winnings of 553 euros. I played at the casino in full compliance with the rules [with my own money / bonus] , and when I tried to withdraw my funds, my account was closed without warning, even though I had complied with all the terms and conditions and [sent / confirmed] the required KYC documents. I have contacted the casino's customer service, but they refuse to give any detailed reason or point out which rule I violated, only stating that the account closure is final. Since I do not have any duplicate accounts with the casino and have not violated any wagering restrictions or other terms and conditions, I consider this to be an unjustified seizure of funds and hope that Casino Guru will help me get my legitimate winnings back.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spins Of Glory Casino

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Was your account blocked before or after you submitted documents for verification?
• Could you please share with me your communication with the casino regarding the reasons for account closure? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas