The player from Germany faced account closure by the casino after winning over €1,000 with bonus money and real money bets. For two months, he received no response regarding his balance despite sending five emails. The Complaints Team concluded that, due to insufficient insight into sportsbetting-related issues, the investigation couldn't proceed. Consequently, the complaint was closed without resolution.
Spins Of Glory Casino - Player's account has been closed.
Closed
Our verdict
Other
Amount: €1,200
Spins Of Glory Casino
Safety Index:Above averageCase summary
Discussion
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1 month ago
Translation
The casino simply blocked my account after a few days. I had just won a bet with bonus money that resulted in a profit of over €1,000, and I had one or two winning real money bets. I don't know the details because the account was simply closed. For two months, they've been saying they'll get back to me about my balance. But they haven't. I've already sent five emails.
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spins Of Glory Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Translation
I registered on July 18, 2025. I was banned on July 20, 2025. I couldn't log in and contacted the live chat, which is how I learned about my ban. I kept everything and can provide evidence of it. I only placed sports bets.
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1 month ago
Thank you for your reply, LeonhardS7.
If you have only placed bets on sports betting and your winnings have been confiscated and your account closed, the casino may have detected activity that led to this decision. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. I truly understand how frustrating this situation must be for you. However, we must be clear — in this case, we are unable to provide further support.
Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into issues with any online casino, and we will try our best to help.
