Spins Of Glory Casino - Player’s account has been closed without reason.

10 days ago I had opened at this casino , I made deposits of 300€ and then I withdrew 2/6/2025 and since then I had not received any information , when I contacted the casino I was told that they will completely close the casino ( they lie)and they closed my account and I will receive my withdrawal as soon as possible, but as far as I can see the casino is operating normally. Can you please help me to get my money back? It's money I earned and I have receipts. 

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to assist you better, could you please provide us with the following details:

• Can you confirm when exactly you made the withdrawal request?
• Have you passed the full KYC verification?
• Did you accumulate your winnings with or without a bonus?
• Has the customer support specified when exactly you should receive your winnings, now that the casino is closing?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello thank you for your assistance! 🙂

1) I have the email of withdrawal. It was at 2/7/2025 ( I have screenshot)

2) No they don’t ask me for any verification to verify my account.

3)My deposits were not with some kind of bonus , so I don’t need to wager.

4) they say me in 3 working days ( The third day is the Monday that comes 7/7/2025)

But there must have been a misunderstanding , I don't think they are closing the casino but they closed my account , the casino is working normally 

and also I have screenshots From the chat with the casino 

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear kostourosmarinos,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika