Spins Deluxe Casino - Player unable to access his account.

Hi have played spins deluxe a few times costing me over £500 I deposited £50 then £100 on the 15/11/23 I have tried to withdraw and it won’t let me I have messaged them they told me to log out and clear history witch I have and now I cannot get the log in button to work telling me it’s my own problem I think it’s a fake site conning people what happens next thanks Wesley bell

Dear barbersports77,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spins Deluxe Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games)
• Did you achieve your current balance with or without an active bonus? 
• Could you please forward your correspondence with the casino to my email at [email protected] ?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear barbersports77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.