Spins America Casino - Withdrawal of player's winnings has been delayed.

I signed up through Swagbucks. Created a profile and deposited a little more than $60. Completed ALL wagering requirements (above and beyond) and submitted redemption. MANY emails sent. Very few replied to. EACH email was ANOTHER excuse to not pay me. They have given 2 now. 1 that I havnt completed the wagering requirements and 2 I need to submit my redemptions BY MAIL!!!! ALL of this after being sent an initial email saying my account was fully verified. It even shows fully verified on the account page. I have Googled the address of this company displayed in one of their forms and it comes up as an antique shop. ALSO comes up under a former business who was sued for fraudulent behavior. I have gone back and RE-played the NOW "required" $242 (again above and beyond. Wagered about $350-$400) and have re-submitted the redemption for $650. NOW we wait for the next excuse. I have tried to upload all I have but it keeps telling me file too big and I cant do anything about that. I will need another way to send them.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika