Spins America Casino - Player claims that payment has been delayed.

Hello I’m reaching out regarding a 1700 redemption from Spinsamerica, first of a few redemptions in that kept getting declined with no explanation then i reached out took days to hear back but finally did and was told that needed more docs even thought was already verified and sent them in anyways and now haven’t heard back for over a week and have emailed there support at least 20 times and nothing is happening wondering if you guys can help me I have proof of redemptions and what ever you need my account is not locked yet but scared there going to

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Dear Tjbetz44,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Tjbetz44,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Nope haven’t even gotten an email from support back yet have emailed them at least 20 times as well not looking good