The player from Portugal mistakenly deposited 50 euros at Spinplatinum Casino instead of the intended 10 euros and faced issues when trying to withdraw 40 euros due to a technical error that rendered the option unavailable. He has requested permanent self-exclusion citing gambling addiction but has received no response, while his account remains active and customer support is lacking.
Spinplatinum Casino - Player’s withdrawal is delayed and account remains active.
Opened
Current status
Waiting for player to reply
4d 16h 25m 35s
Spinplatinum Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
3 days ago
Translation
On the 25th of this month I mistakenly deposited 50 euros via MBWAY in the spinplatinum casino when I only wanted to deposit ten euros, I immediately noticed the mistake and tried to withdraw fourty euros to play only the ten but immediately the withdrawal option became unavailable referring to a technical error advising me to carry out the operation later which I tried several times after a few hours and even a day later but the situation remained unchanged, as I immediately realized that this is a scam to unduly withdraw money from people, I spent all the funds and requested my permanent self-exclusion claiming gambling addiction via the available email. To date I have had no response and my account is still active, and customer support is non-existent.
So here is a warning to all players not to spend your money in this fraudulent casino because if you win they will never give you your money back.
Automatic translation:
Public
Public
2 days ago
Important notice:
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Stay safe.
Public
Public
2 days ago
Hello,
Thank you very much for submitting this complaint. We are sorry to hear about the situation you experienced.
We would like to clarify that once a deposit is successfully processed and credited to your casino account, it is considered completed and cannot be reversed. In such cases, it is not possible to retrospectively verify a claim of an "accidental deposit" in a way that would allow a refund, especially if the funds have already been used for gameplay.
Since you mentioned that the deposited funds have already been spent, we are unfortunately not able to assist with a refund in this matter.
Therefore, we will be focusing on your self-exclusion request in this complaint.
Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at veronika.f@casino.guru.
Thank you in advance for your cooperation.
Best regards,
Veronika
