Spinplatinum Casino - Player's funds have been confiscated.

I have an account with SpinPlatinum. Recently, after several deposits, I requested a withdrawal 270 euros for the first time. A problem immediately arose and they asked for verification documents. I met the requirements and submitted all documents. Afterward, I received a message that my withdrawal had been canceled and the all funds were confiscated - something about 500euros. They accused me of bonus abuse, even though I only played regular bets on popular markets, with small stakes. I contacted them about this and demanded a refund of the money they took from me. My play was fair, in accordance with their services and terms and conditions. I have nothing to complain about. There are no details or specific reasons, only a provision in the terms and conditions stating that they can take money because they like. The abuse here is on their part. Everything was fine when I lost funds and made new deposits. With the first withdrawal, they found a reason to steal it. I'm attaching the correspondence. I'm asking You for help and support in recovering my funds.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What games did you play while your bonus was active?
• Did you make sure not to exceed the maximum bet limits?
• Did you play only games that are allowed to be played with this bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello

1. I can't add a screenshot hecause, but I can tell you that it was some kind of special offer for me, send to my email - a 100% deposit bonus max to €100. The bonus amount had to be wagered 16 times within 21 days. The maximum stake that counted towards the wagering requirement was €50. So I made deposit 100 euro and with special code I got It.

2. I played mainly football matches on live markets.

3. My stake was usually the same as the bonus wagering requirement, around 50 euros. I rarely exceed this amount myself. It's impossible to bet higher because the system blocks such bets. So, I didn't exceed the limit.

4. I played only allowed bets as offered, and only on popular football matches. I didn't bet on questionable leagues or markets. I have my betting history available if it needed.

Thank You for help

Thank you for your patience throughout the complaint process.

Please understand that if your balance was confiscated and you only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.