Spinpirate Casino - Player’s withdrawal has been delayed.

Hallo,

ich warte schon seit 27.03.23 auf meine Auszahlung. Bin verifiziert. Es ist eine Frechheit wie die im Chat täglich mit „copy+paste" antworten und immer nur auf Nodapay alles schieben… Schlimmste ist, dass sie anscheinend schon seit fast 1 Monat das „Problem" haben. Die denken echt dass wir alle so dumm sind das wir es dann auch glauben. Zum kotzen. Helfen Sie mir bitte um an meine Gewinne zu kommen. Danke

Dear Vaelin,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

Over the last several weeks, we have received a number of reports regarding delayed withdrawal requests at this particular casino. The casino has informed us that they were facing issues with their payment provider, which they have now rectified as of Monday, the 27th. We have received confirmation from some players that their withdrawals have been successfully processed.

Please note that there may still be some processing delays as the casino works to clear the backlog of withdrawals that accumulated during the disruption. However, payments have been processed since Monday and should be reaching players in the coming days.

We appreciate your patience and understanding. Please keep us informed about any further developments.

Thank you for your cooperation.

Best regards,

Tomas

Hallo Thomas,

meine Anfrage steht immer noch auf „pending", also bearbeitet wurde die gar nicht. Ich glaube weniger dass da noch was passieren wird… die sind down denke ich, nicht mal neue Spiele haben sie seit Wochen… das ist ja auch mehr als merkwürdig. Bots im Chat mit copy+Paste antworten! Also ich weiß es nicht…

Thank you for the update, Vaelin.

Since it's been 14 days already since you requested a cashout, could you please let us know if the casino processed it yet? Did you receive your winnings? I'll await your reply.

Dear Vaelin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.